bbb99 Privacy Policy

1 Introduction

bbb99 (referred to hereinafter as "we", "us", or "the platform") operates a safe and reliable online casino and betting service for users in Bangladesh. We place the highest importance on your privacy and are committed to protecting your personal information.

This Privacy Policy ("Policy") describes how bbb99 collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure. By using this website, you consent to the terms of this Policy.

Our services are available only to persons aged 21 or older. We do not knowingly collect information from minors, and if any such information comes to our attention, it is deleted immediately.

2 Information We Collect

We collect various types of information when you open an account and use services at bbb99. This information is used to ensure the quality of your service and to maintain the security of the platform.

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for KYC verification)
• Address information

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Bank account details (where applicable)
• Deposit and withdrawal history
• Betting and gaming transaction records

2.3 Technical and Usage Information

• IP address and device identifiers
• Browser type and operating system
• Website access times and usage patterns
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

• Records of communication with us via live chat, email, or other channels
• Details of complaints and support requests

3 Purposes of Using Information

We use collected information only for specific and legitimate purposes. bbb99 never uses your information unnecessarily or sells it to third parties.

3.1 Account Management and Verification

Your information is used to verify your identity, keep your account secure, and complete the KYC process including age verification (21+).

3.2 Transaction Processing

Your financial information is used to process deposit and withdrawal requests, grant bonuses, and maintain records of financial transactions.

3.3 Providing Customer Support

Your contact information is used to resolve your questions and complaints and to provide 24/7 live chat support.

3.4 Fraud and Abuse Prevention

Technical information is analysed to ensure platform security, detect unauthorised access, and prevent potential fraud.

3.5 Responsible Gaming Support

Information is used to analyse your gaming behaviour, identify potentially problematic gaming patterns, and provide timely support.

3.6 Service Improvement

Aggregated data is analysed to improve the user experience, launch new services, and enhance platform functionality.

4 Information Sharing and Disclosure

bbb99 does not sell your personal information to any third party. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Partners

Information necessary for service delivery is shared with payment processors (bKash, Nagad, Rocket, Upay), technology support providers, and game software suppliers. These partners process your information under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed on the basis of a court order, legal process, or a lawful request from a government regulatory authority. In such cases we provide only the information required by the legal obligation.

4.3 Asset Transfers

User information may be transferred in the event of a business merger, acquisition, or other corporate restructuring. Even in such cases, the protections of this Privacy Policy will continue to apply.

4.4 With Your Consent

Before sharing information with third parties for any purpose not described above, we will obtain your explicit consent.

5 Cookie Policy

Cookies and similar technologies are used on the bbb99 website. Cookies are small text files stored in your browser that help improve the experience of using the website.

5.1 Types of Cookies We Use

• Essential Cookies: Indispensable for maintaining login sessions and delivering core services.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand website traffic and usage patterns.
• Security Cookies: Help detect and prevent fraudulent activity.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling cookies may limit some website functionality and may cause issues with logging in.

6 Data Retention and Security

6.1 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary to meet legal requirements. Even after an account is closed, financial transaction records are retained for the period specified by regulatory rules.

6.2 Security Measures

bbb99 applies industry-standard security technologies to protect your information:

• SSL/TLS encryption — all data transfers are conducted over encrypted channels
• Two-Factor Authentication support
• Regular security audits and vulnerability assessments
• Restricted access — only authorised staff can view the information they need
• Automated suspicious activity detection systems

6.3 Response to a Data Breach

If a data breach occurs and it could affect your rights, we will notify you as quickly as possible and take the necessary remedial steps.

7 Your Rights

As a registered user of bbb99, you have the following rights:

7.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

7.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings; for other changes, please contact the support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information related to financial transactions and legal obligations must be retained for the required period.

7.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.

7.5 Right to Object

You have the right to opt out of receiving marketing communications and to object to the processing of your information in certain circumstances.

8 Third-Party Services and Links

The bbb99 platform integrates with third-party services including game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, Ezugi, and others) and payment processors. These providers have their own privacy policies, and their own terms and conditions apply when using their services.

We are not responsible for the privacy practices of third-party websites or services. Before sharing your information with any third party, we verify their security standards.

9 Privacy of Minors

bbb99 services are for persons aged 21 or older only. We do not knowingly collect information from minors. Age verification is mandatory during the registration process. If a minor has mistakenly opened an account, their information will be deleted immediately upon coming to our attention and the account will be closed.

If a parent or guardian suspects that their minor child has opened an account on bbb99, please contact our support team immediately.

10 Policy Changes

bbb99 reserves the right to update this Privacy Policy at any time. For significant changes, we will post a notice on the website and, where necessary, notify you by email at the address you registered.

Continued use of the website after changes are made will be considered your acceptance of the updated policy. We therefore recommend that you review this page regularly.

11 Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any dispute relating to the storage and processing of personal information will be resolved under the applicable legal framework. We always comply with prevailing data protection standards and are committed to ensuring users' rights.

12 Contact Us

For any questions or comments about this Privacy Policy, or to exercise your rights regarding your information, please contact us through the following channels: