bbb99 Responsible Gaming — Your safety is our priority
bbb99 believes that online gaming is only enjoyable when it is played in a controlled and mindful way. Our responsible gaming tools and guidelines help you stay healthy and safe.
Why is responsible gaming important?
bbb99 is a trusted online gaming platform in Bangladesh. We care equally about our players' mental and financial wellbeing, not just entertainment. Responsible gaming means enjoying games mindfully — setting a budget, managing your time, and seeking help when needed.
Gambling should be a recreational activity, not a source of income. If you ever feel that gaming is having a negative impact on your life, our tools and support team are always there for you.
bbb99's commitment: We provide services only to players aged 21 and above. We are always committed to keeping minors away from gaming.
- Placing repeated bets to chase losses
- Spending money beyond your budget
- Hiding gaming activity from family or friends
- Neglecting work or personal responsibilities
- Feeling anxious or restless when unable to play
- Gambling with borrowed money or by breaking into savings
Stay in control
Set deposit limits
You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires waiting out a specific cooldown period, which protects you from making impulsive decisions.
Time-out feature
If you feel you need a short break, activate a time-out from 24 hours up to 30 days. During this period, logging in or placing bets on your account will be completely blocked. This is an important part of responsible gaming.
Self-exclusion
If you feel gaming is becoming a problem, use self-exclusion. Activating this option will close your account for the long term. To lift the self-exclusion, you will need to contact our support team.
Reality check reminders
At regular intervals, a pop-up message will remind you how long you have been playing and how much you have spent. This helps keep you aware and make a conscious decision to continue playing or take a break.
Set a loss limit
Set a limit on the maximum amount you can lose within a given period. Once that limit is reached, further betting will be stopped automatically. This is an effective way to keep financial losses in check.
24/7 support centre
Our Bengali-speaking support team is ready to assist you through live chat seven days a week, around the clock. Do not hesitate to talk to us about any responsible gaming concern.
How to activate self-exclusion?
Log in to your account
Access your personal account at bbb99 and go to account settings.
Find the responsible gaming section
Within settings, select the "Responsible Gaming" option.
Choose the exclusion period
Select a short-term (30 days) or long-term exclusion based on your needs.
Confirm your request
Confirm your decision. The exclusion will take effect immediately and a confirmation message will be sent to your email.
Contact us if you need help
For any questions or assistance, contact us via live chat or email us at [email protected].
Deposit and transaction limits
| Limit type | Minimum amount | When it takes effect |
|---|---|---|
| Minimum deposit | ৳300 | Instant |
| Minimum withdrawal | ৳1,000 | Instant |
| Withdrawal processing time | 15 minutes – 2 hours | After request |
| Decrease deposit limit | Any amount | Instant |
| Increase deposit limit | Any amount | After the cooldown period |
Decreasing a deposit limit is always immediate. However, increasing a limit takes effect after a specific cooldown period — this is to keep you protected from impulsive decisions.
Build healthy gaming habits
Responsible gaming means keeping gaming an enjoyable form of entertainment — not a source of problems. Following the tips below will help you enjoy gaming in a healthy way.
- Set a fixed budget before you start playing and do not exceed it.
- Set a daily time limit for how long you will play and stick to it.
- Avoid playing when you are tired, bored, or under stress.
- Do not treat gambling as a way to earn money — it is entertainment.
- Do not place more bets in the hope of recovering money you have lost.
- Spend time with family and friends — gaming is just one part of life.
- Do not play while consuming alcohol or any stimulant substances.
Ask yourself a few questions to check whether your gaming habits are healthy. Answering these questions honestly will help you stay aware.
- Do I plan how much I will play each month?
- Can I accept a loss with a smile?
- Do I enjoy other forms of entertainment besides gaming?
- Does my family know about my gaming habits?
- Have I never spent money beyond my budget?
- Can I take a break when I need to?
If most of your answers are "no", please talk to our support team. We are ready to help you without any judgment.
Our protection tools
Daily limit
Control the amount you deposit, bet, or lose each day. Resets automatically at the end of the day.
Weekly limit
Set a maximum limit for the entire week and stay within a safe budget.
Monthly limit
Set a limit at the start of the month and make sure you stay within your budget.
Account break
Temporarily close your account for anywhere from 24 hours to 6 weeks at any time.
If you need help, come to us
There is no need to hide a gaming problem. bbb99's support team is ready to help you without any judgment. Contact us — your information will be kept completely confidential.
Live Chat
24/7 Bengali-speaking support. Talk to us directly at any time.
Email Support
If you would like to share more details, write to us at [email protected]. We will respond promptly.
Privacy guaranteed
Your information and requests are completely confidential. We are here for you.
The 21+ age limit is strictly enforced
bbb99 provides services only to players aged 21 and above. Age is verified at the time of registration and proof of ID may be requested if needed.
Keeping minors away from gaming is one of our most important responsibilities. If you think a minor might be able to use your device to play, activate a PIN lock or parental controls on your device.
- Date of birth is verified at the time of registration
- A national ID may be requested in cases of doubt
- Accounts are suspended if a minor is suspected
- Use parental controls on your device
If your child wants to access an online gaming platform, take the following steps:
- Use strong passwords on your devices
- Install parental control software
- Block gaming sites on your browser
- Talk to your child about the risks of online gaming
- Contact our support team if you face any issues
Play safe, enjoy responsibly
Join bbb99 to enjoy gaming responsibly. All our tools are always ready for you.
Learn more about Responsible Gaming
What is gambling addiction?
Gambling addiction, or problem gambling, is a condition where a person cannot stop gambling despite their own desire or intention to do so. It is a mental health issue that can be resolved through treatment. bbb99 takes this matter seriously and is always ready to support affected players.
How does bbb99 ensure responsible gaming?
bbb99 ensures responsible gaming through various technical and policy measures. Our platform includes age verification, deposit and loss limits, self-exclusion, and reality check reminders. Our support team also remains active at all times to assist players.
What should I do if someone I know is in trouble?
If you think a family member or friend is struggling with gambling-related problems, talk to them with empathy. Stand by them without judgment and encourage them to seek help. If you wish, you can contact our support team and request assistance on their behalf.
Financial Management & Gaming
Proper financial planning is an important part of healthy gaming habits. Never play with money from your primary income, savings, or essential expenses. Only spend money that you can afford to lose. bbb99's ৳300 minimum deposit limit and various control tools help you stay within your budget.
Mental Health & Gaming
Turning to gaming to escape stress, depression, or loneliness can be dangerous. While gaming may offer temporary relief in such situations, it can make problems worse over time. If you are under mental stress, talk to family or friends, or seek professional help. Our support team is always by your side as well.
Our ultimate goal: bbb99 wants every player to enjoy gaming safely, happily, and responsibly. We believe building a healthy gaming community is a responsibility we all share.
Responsible Gaming FAQ
Explore our other Services
Enjoy all of bbb99's services responsibly. Casino, slots, cricket betting — everything is at your fingertips.